Welcome to UAL Short Courses

We have moderators in all our live sessions to provide direct support to help troubleshoot any issues.

If you are experiencing any issues in the classroom let your tutor know in the chat box and then a moderator can be directed to help you via the chat box.

Most of our online classes are recorded so you can rest assured you won't miss out on anything.

You can always contact us at UAL Online Short Course Support onlinecoursesupport@arts.ac.uk for any technical assistance with your course.

Below is a list of common issues and their usual solutions that may be helpful

If you’re unable to login to the classroom:

•  Ensure you are using an up-to-date version of Google Chrome.
• Try clearing your browser cache: Google Chrome > History > show full History > Clear browsing data > change the time    range to ‘all time’ and tick all three boxes.
• Ensure any adblockers or VPN’s in your browser are turned off.
• If you are using Google Chrome and still unable to login then try using a different browser such as Firefox or Safari.
• Try restarting your computer and then try to re-access the classroom.
• Ensure your internet connection is strong enough. Ask household members to stay off the wi-fi during your class time if possible. Also try plugging your device directly into the router to improve the connection. Hot spotting a phone can be a last option.
• More information can be found on the Blackboard Collaborate Helpdesk.

If your sound or camera stops working during a live session

• Ensure you are using an up-to-date version of Google Chrome.
• Try re-freshing the page and log back into the classroom.
• Check if your sound is working on other applications (YouTube etc.) to see if its an issue with your computer or the classroom.
• Within the classroom Go to My Settings > Audio and Video Settings > Set up your camera and microphone > check that you have right input sources selected (most users will only have on audio and camera option)
• Ensure Chrome isn't blocking your microphone/camera. Go to Chrome’s Settings > Privacy and security > Site settings > Permissions > Camera > Verify that under Default behavior ‘Sites can ask to use your microphone’ is selected and that eu.bbcollab.com is allowed to access your camera. Then go back to Permissions > Microphone > Verify that eu.bbcollab.com is allowed to access your microphone.
• Try re-starting your computer or internet connection.