5. Contact Us

We’re always happy to help assist you get the most out of your course. Don’t hesitate to get in touch with us if we can help with anything.

 UAL Online Short Course Support onlinecoursesupport@arts.ac.uk: for any issues that arise during your course, and technical issues with the classroom or Short Courses Hub

  1. Course Tutors: Reach out to your course tutor for questions related to course content, assignments, and clarification on concepts. Instructors are available to provide guidance and ensure you have a productive learning experience.
  2. Technical Support: If you encounter technical issues, such as problems with the learning platform, access to materials, or any other technology-related concerns, contact our technical support team. They can assist you in resolving these issues promptly. Contact us at onlinecoursesupport@arts.ac.uk.
  3. Peer Support: Engage with your fellow learners on discussion boards, forums, or group chats. Sometimes, your peers can provide valuable insights and assistance based on their experiences and perspectives
  4. Student Services: Our Customer services team is here to assist you with administrative matters, enrolment questions, and any other non-academic concerns you may have. Feel free to reach out to them for support at ualshortcourses@arts.ac.uk
  5. Online Resources: Explore the course materials and resources provided to you. Many online courses offer additional reading materials, tutorials, and FAQs that can help answer common questions.
  6. Feedback Channels: If you have suggestions or feedback about the course or your learning experience, please share them through the provided feedback channels. Your input helps us continually improve our courses.

Certificates 

You should automatically receive your certificate via email, 4-6 weeks after the course has ended. If you do not receive your certificate after this timeframe, please contact ualshortcourses@arts.ac.uk directly for further assistance. 

Our Customer Service team are often dealing lots of enquiries, so thank you for your patience!

If you require an invoice for your course then you should also contact ualshortcourses@arts.ac.uk